Terms & Conditions

At Sweet Kandy, we are proud to highlight that each of our hair products is meticulously crafted with the highest quality natural ingredients. From refreshing mint to cocoa, rich honey and nourishing essential oils, each component has been selected with the utmost care and attention to ensure not only effective results, but also a rewarding sensory experience.

However, although we try and work To maintain the highest quality standards, it is important to note that, due to the diversity of individual responses of each person, we cannot guarantee the complete absence of a possible allergic reaction.

The active participation of our clients is essential to guarantee a safe and personalized experience. We encourage each of our customers to carefully explore the table of contents of each of our products before use. It is crucial to be aware of possible allergies to mint, cocoa, honey, oils or other ingredients that are used in our products. We recommend performing a patch test before full application, especially for those with a history of skin sensitivity.

We recognize the importance of understanding the variability of skin and allergic reactions between individuals. Each person is unique, and the way the body responds to ingredients can differ significantly. We urge our customers to be alert to any signs of discomfort, and if in doubt, seek professional guidance before continuing to use our products.

We regret to inform you that we do not offer refunds or product exchanges under any circumstances. This policy is implemented in order to preserve the quality and freshness of our products, thus guaranteeing an optimal experience for all our customers. We ask that you make your purchases with full knowledge of your hair needs and preferences. We emphasize to each of our customers the importance of reviewing the detailed table of contents of each product and being aware of the possibility of allergies to some of our ingredients.

Additionally, we want to inform you that we are not responsible for orders lost due to mail. We urge you to ensure you provide the correct address when placing your order and to be vigilant in tracking the package. Accurate shipping address verification will help ensure successful delivery of Sweet Kandy products.

*For DAMAGED, DEFECTIVE, or MISSING product:

You must contact us by email immediately after you received the package. The claim can only be accepted within 10 days after the delivery. Make sure you do not throw out the package (outer box), bubble wraps, and the packing slip which will be required for the investigation. 

In case that your order arrives incomplete, for give you the best solution, you will have to provide following information:

1. UNBOXING VIDEO.
2. A full picture of the package box you received.
3. A picture of the shipping label attached to the box.
4. A picture of all the items you received in the box.
5. A picture of all the items you received out of the box.

Once all the required proofs are submitted, we will proceed with a proper solution.

At Sweet Kandy, the health and comfort of our customers are our top priority. Should you experience any irritation or adverse reaction when using our products, we strongly recommend discontinuing use immediately. Not all reactions are normal, and we understand the importance of addressing any concerns promptly and effectively. The health of our clients is our top priority. If discomfort persists, we suggest seeking medical advice for further evaluation.

We strongly recommend consulting with a healthcare professional before starting any new hair care regimen, especially if there is a history of sensitivity or allergies.